Solution and Diagnostic Data Collection. Javascript is disabled in this browser. If so, wait 30 minutes before you perform both levels of cleaning again. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Prepare to clean the printhead. Please try again shortly. Save on Printers Trending price is based on prices over last 90 days.

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See details for description of any imperfections.

Product sold without warranty: Continue to next page 01 Opening the ink cartridge access door. Already have an HP account?

Visit manufacturer site for details. Select an operating system and version to see available software for this product. The Canon MG is a fast, easy-to-use printer with plenty of attractive features Check estimated ink levels Check the ink levels to see if any ink cartridges are critically low or empty and need to be replaced. Select your operating system and version. Replace the printhead If cleaning the printhead did not resolve the issue, order photosmagt new printhead from HP or an authorized retailer.

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HP Photosmart Premium All-in-One Printer – C309g Product Information

If replacing any low or empty ink cartridges does not resolve the issue, continue to the next step. Do not lift the carriage latch handle to install the photosjart cartridges. Make sure the colored shapes on the sides of the printhead line up with the colored shapes on the carriage.

The list of recommended drivers for your product has not changed since the last time you visited this page.

Example of a Print Quality Diagnostic Report. The printhead and ink cartridges can be damaged by being exposed to air outside of the printer.

HP Photosmart Premium C309G Printer – Color or Black Ink Not Printing

When you remove the plastic wrap, the paper label on the top of the ink cartridge tears slightly, which is necessary to properly vent the ink cartridge. Choose a different product. Connecting to Snapfish was simple and easy. Press the tab on the front of the ink cartridges to release them, and then lift the ink cartridges out of the printhead.

HP Photosmart Premium All-in-One Printer – Cg Product Information | HP® Customer Support

Perhaps that’s a little far-fetched. There are two cleaning levels. Example hl ink levels. Ratings and Reviews Write a review. Service or replace your HP product if you completed all preceding steps. If the printhead is out of warrantycontinue to the next step to manually clean the printhead.


Complete both if necessary. Get crisp and clear prints with the dpi resolution of this HP Inkjet printer.

HP Photosmart Premium CG Printer – Color or Black Ink Not Printing | HP® Customer Support

The Good Excellent black-and-white text quality. The photographic print quality is absolutely stunning. Like a number of other printer manufacturers, HP has taken ohotosmart “black is back” aesthetic to its latest range of Photosmart multifunction printers.

To see if your product is still under warranty, go to the warranty check website http: With the ink cartridge contacts facing the pohtosmart, slide the ink cartridge into the correct slot.

Skip to the step to make sure the ink cartridges are properly vented and seated correctly.